Hello! I'm Erica.
I DESIGN EFFECTIVE LEARNING EXPERIENCES.
I am a Learning Experience Designer with a foundation in advertising and marketing. These fields taught me the power of strategy, storytelling, and intentional problem-solving.
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My advertising background strengthened my ability to think in systems and processes, allowing me to approach every challenge with purpose and clarity. Working in marketing sharpened my technical skills and deepened my appreciation for how technology can transform the way people learn, grow, and connect.
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Becoming an Instructional Designer brought everything together. It revealed how passionate I am about creating meaningful learning experiences and using every tool available to help people reach their full potential.
MY PROCESS...
DEFINE GOALS
CREATE A PLAN
MEASURE RESULTS
EXPLORE MY PROJECTS
FACILITATOR GUIDE: MASTERING LOW-PRESSURE
COLLECTION TECHNIQUES
Unlock the tools and strategies to handle customer interactions with empathy and professionalism. This guide equips learners to navigate objections, build trust, and achieve collection goals while maintaining a positive customer experience. Click here to explore proven techniques that foster cooperation and success!
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Tools Used: Articulate Rise
MANAGING DIFFICULT CONVERSATIONS
AND ESCALATIONS ELEARN
Learn essential techniques to de-escalate tense situations, handle objections, and create positive outcomes with customers. Master empathy, active listening, and solution-focused communication to confidently navigate challenging interactions.
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Tools Used: Articulate Rise
STAR RECOVERY SERVICES:
DEBT COLLECTION TECHNIQUES
Do you have what it takes to collect debt from your clients?
This immersive scenario-based eLearning concept project was designed to help you collect debt without being too forceful.
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Tools Used: Articulate Storyline 360, Adobe Illustrator,
Adobe Premiere Pro, Microsoft Power Point
ANNUAL & INTERIM CERTIFICATION
END TO END OVERVIEW
A game-based eLearning simulation designed to help property managers utilize RentCafe and RightSource to gather and verify applicant and resident information to determine Section 8 and Tax Credit eligibility.
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Tools Used: Yardi Systems, Adobe InDesign, Adobe Illustrator
SPECIAL CLAIMS PROCESS
POWERPOINT PRESENTATION
Powerpoint presentation designed to provide property managers with an overview of the special claims process and outline the documents required for a successful submission to RightSource.
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Tools Used: Microsoft PowerPoint
TRAINING MANUAL DESIGN
Training Manual redesigned with a hyperlinked table of contents to make it user-friendly and easy to navigate.
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Tools Used: Adobe InDesign
MY ARTWORK AT A GLANCE
ALL THE CONTENT I HAVE CREATED IS COPYRIGHTED TO THE RESPECTIVE OWNERS
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ADOBE ILLUSTRATOR
ADOBE PREMIERE PRO
AUDACITY
STORYLINE ARTICULATE
SHAREPOINT
CORNERSTONE
ADOBE INDESIGN
ADOBE AUDITION
WELLSAID
CAPTIVATE
MICROSOFT SUITE
GOOGLE DOC/SHEETS
ADOBE PHOTOSHOP
VIDEOSCRIBE
SNAGIT & CAMTASIA
YARDI SYSTEMS & LMS
JIRA
PLUS MORE
SOFTWARE PROFICIENCY
WHAT PEOPLE ARE SAYING
MEGAN VERA
USAA
LEARNING MANAGER
Erica consistently exceeded expectations throughout her tenure. Her work supporting approximately 30
individuals across the department was exemplary. She demonstrated a remarkable ability to manage multiple projects simultaneously, consistently delivering high-quality work, even under pressure. She is a true team player with a propensity for action and prompt, timely work. Erica possesses a rare combination of speed and meticulous attention to detail. Her work was always
completed to the highest standards, requiring minimal oversight and virtually no corrections. Her proactive
nature and problem-solving skills were truly exceptional. She is also a quick learner,
readily adapting to new tools and processes.
DANA PATTERSON
ALCO MANAGEMENT, INC.
SR. VICE PRESIDENT OF OPERATIONS
Working with Erica Hemphill over the last 5 years I have been able to watch a young professional celebrate a great success story through rapid professional growth because of her talent, determination, and constant positivity. In her most recent role as our Instructional Designer, Erica has introduced leading edge concepts for our LMS platform that have helped to gain popularity and increase end user participation. Erica is always presenting new ideas and using her creative vision to overcome any obstacles, while ensuring the outcome best helps the end user to achieve their goals. In addition to having an impressive technical skillset, I cannot share enough what a joy Erica has been to work with because of her amazingly positive attitude and true commitment to building community with her peers. Erica is the true model of a team player and is an asset on any team she serves.
EBONYE EDWARDS
ALCO MANAGEMENT, INC.
DIRECTOR, LEARNING & DEVELOPMENT
I have had the opportunity to work directly with Erica in her role as a Marketing and Learning Content Specialist and Sr. L&D Instructional Designer. In both roles, Erica has displayed a curiosity that has led to rapid growth and noticeable progression in the quality of work that she produces. Key factors that have contributed to Erica’s success have been an eye for detail, a high level of organization and time management skills, a natural talent for design and a professional and most pleasant demeanor. There is no doubt that Erica will be a huge asset to the company that is fortunate to have her on their team.